Shipping Options and Delivery Costs
• We offer the following shipping option – you will be asked to select a shipping method at checkout.
Shipping cost is calculated on a “per order”, “per item”, or “per pound” basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories.
Continental USA territories – free shipping or 3.00 USD per package up to 1 lb. Delivery time up to 4 days.
Puerto Rico, US Virgin Islands, Hawaii, Alaska – 3.50 USD per package up to 1lb. Delivery time 4 – 7 days.
Canada – shipping charges and delivery time will be calculated at checkout based on your shipping location.
Worldwide – shipping charges and delivery time will be calculated at checkout based on your shipping location
• International Orders
Your package may be subject to import duties and taxes. You, as a customer, are responsible for paying the custom duties and/or any other taxes. We highly suggest that you would check with local authorities as custom office before placing an order on our e-commerce site since the fees could be sometimes significant, and we are not able to calculate for you.
• Order Processing Time
All orders placed before 2 PM – Monday to Friday, are processed and shipped out the same day. All orders placed after 2 PM – Monday to Friday, are processed and shipped out the next day. All orders placed during the weekend – Saturday/ Sunday, or on public holiday will be shipped out on Monday, or the next business day.
The orders are shipped out typically within 24 hours, but under some circumstances may result in delayed shipping or delivery: credit card payment issue, incorrect shipping address, severe weather impacting normal delivery times, orders held because items are out of stock – on infrequent occasions, we might be out of stock. If out of stock, we will contact you.
• Delivery Address
Please note that we are not able to modify delivery address once you have placed the order.
• Tracking Your Order
After the order has been dispatched, we will send you a confirmation email with tracking info, which will allow you to track your shipment directly on carrier’s platform.
• Returns, Refunds, and Exchanges
Our mission is to make you completely satisfied with your purchase and experience, so please read our return & refund policy for detailed information about our processes.
If you have any additional questions, please send us email at [email protected] or call at 1888 323 9575
